The Reef 28 Hotel & Spa (Adults Only), Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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About the Hotel

1 Ave. Norte Y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, Mexico, 77720

The Reef 28 Hotel & Spa (Adults Only), a 5-star boutique-style property in Centro, features two fine dining restaurants, a rooftop lounge, lobby bar, and buffet restaurant. The property combines elegant luxury with white-hot beauty, offering an infinity pool with ocean views.

Modern Suite Features

Spacious double rooms at The Reef 28 Hotel & Spa feature private terraces with city or sea views, air conditioning, and rain-style showerheads in modern bathrooms. Each unit includes a private entrance and sitting area.

Diverse Dining Options

Cachito, the signature restaurant, presents an exclusive menu by internationally-renowned Chef Margarita Carrillo, incorporating local ingredients with coconut and chili-based sauces. Asiatico restaurant brings eastern flavors, while Veintiocho serves buffet breakfast from 7-11 AM.

Rooftop Entertainment Space

The Roof 28 provides city views, an infinity pool, upbeat music, and drink service. Every hour transforms into happy hour against the ocean backdrop.

Central Tourist Location

The Reef 28 positions guests 0.1 miles from La Galeria de Playa Art Gallery, 0.5 miles from Quinta Alegria Shopping Mall, and 0.5 miles from Coco Bongo.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Master Suite

Max:

2 persons

1080 sq. feet

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Deluxe Junior Suite

Max:

2 persons

485 sq. feet

Bed options:

2 Double beds

Sea view

Shower

Coffee machine

room details

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Deluxe Junior Suite

Max:

2 persons

485 sq. feet

Bed options:

2 Double beds

City view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center

Playa del Carmen2700 ft

Airports

Aeropuerto de Playa del Carmen (PCM) 1.3 mi

Cancun (CUN) 34.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Parking

Valet parking

Baggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

Non-smoking property
Free Wi-Fi
Free parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Adults only
Baggage storage
Locker room
Elevator
Currency exchange
Multilingual staff
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Diving
Snorkeling
Pool tables
Table tennis
Yoga class
Sports trainer

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car rental
Tours/Ticket assistance
Welcome drink

Dining

Breakfast room
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities

Children

Board games

Spa & Leisure

Infinity pool
Rooftop pool
Seasonal outdoor pool
Indoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Spa & wellness center
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Massage
Open-air bath

Room features

Air conditioning
VIP room facilities
Sitting area
Terrace
Garden furniture
Bottled water
Dining table
Pants press

Bathroom

Free toiletries

Media

Flat-screen TV

Location

1 Ave. Norte Y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, Mexico, 77720

Map view

1 Ave. Norte Y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, Mexico, 77720

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

2800 ft

Av. Benito Juárez

Los Fundadores Park

4900 ft

Museums

3D Museum of Wonders

3400 ft

Night club

Coco Bongo

2800 ft

Aquarium

Aquarium Beach

2100 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

3100 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

3700 ft

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

3500 ft

5ta Avenida

Galeria de Arte 5ta Avenida

3900 ft

Church

Nuestra Senora del Carmen Catholic Church

1.3 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

4400 ft

Shopping Area

Plaza Calle Corazon

2100 ft

Store

MEGA Soriana

2200 ft

Albatros

Martina Beach Club

3500 ft

Av.10 Manzana 144

The Union

2100 ft

Gallery

Riviera Art Gallery

5000 ft

Store

ME Dive Center

3200 ft

Nearby

Mall

Quinta Alegria Shopping Mall

1600 ft

Museums

Museo Frida Kahlo Playa Del Carmen

1400 ft

Beach

Mamita's Beach Club

1700 ft

Beach

Kool Beach Club

1000 ft

Gallery

La Galeria de Playa Art Gallery

300 ft

Avenida entre 24 y 34 calles 5a

Caminarte

300 ft

Beach

Playacar

1600 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

1400 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

1400 ft

Gallery

Tierra Huichol

1700 ft

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

1800 ft

Beach

Playa Mamitas

1100 ft

Shopping Area

Plaza Las Americas

1200 ft

Restaurants

Ah Cacao Chocolate Cafe

500 ft

5th Avenue with Constituyentes Between 38th and 40th streets

Micaela's

400 ft

5ta Avenida Between Calle 28 & Calle 30

Rockas Jamaican Kitchen

100 ft

Avenida 1 Between Calle 26 and Calle 28

Restaurante Cachito

200 ft

1 Avenida Nte Corner with 28 Nte street

El Diez

400 ft

Quinta Avenida Cor. Calle 30

Senor Frog's Playa del Carmen

900 ft

Calle Quinta Avenida Calle 22 Norte

La Choperia

300 ft

Avenida 5

Toscana Grill

300 ft

5a Avenida Manzana 5 Lote 1

Sushi Itto

400 ft

Calle Quinta Avenida S/N

Reviews and Ratings

Feedback from previous guests about their experience.

66%

enjoyed the hotel and would happily return

6.6/10

Nice

Rooms

6.4

Location

8.8

Service

6.4

Dining

6.8

Simon

United States of America, March 2025

5.2/10

I enjoyed my stay at The Reef 28, with its beautiful hotel and excellent rooftop amenities. However, several aspects left me feeling disappointed, like the noise levels and some inconsistent service. While the room was stunning and spacious, the all-inclusive experience felt limited and had excessive exceptions, making it less stress-free than I hoped.

Rooms

6.0

The spacious suite was beautifully furnished, but I encountered maintenance issues like a TV that needed fixing and some mildew smell, which was easily resolved by opening the balcony door.

Service

6.0

Most staff were friendly and welcoming, but I experienced some inconsistencies in treatment, particularly regarding accommodating requests like taking food to go.

Location

8.0

The hotel's location is fantastic, right in the city center and close to the main tourist strip known as 5th Avenue, making it easy to explore Playa del Carmen.

Dining

6.0

While I appreciated the decent selection of breakfast items, the overall dining experience was hit or miss, and the all-inclusive package had many exceptions that were frustrating.

Facilities

6.0

The rooftop area was a highlight, but I found the lack of room service and limited access to amenities like the sauna to be disappointing for an all-inclusive resort.

James

United States of America, March 2025

7.2/10

I had a fantastic time at The Reef 28 Hotel & Spa, especially with the friendly staff and the vibrant rooftop pool. The amazing dining options, particularly the Mexican restaurant, were highlights throughout my stay. However, the loud music around the pool area can be overwhelming, especially if you're looking for a quiet getaway.

Rooms

8.0

The rooms were beautiful and comfy overall, but I was surprised by the bathroom layout, which had a glass door on the toilet. A bit odd, but it worked for me since I was with a close friend.

Service

10.0

The staff was incredibly friendly and helpful, especially Marco at the front desk who made us feel welcome right from the start. He was full of great tips that enhanced our visit.

Location

10.0

The hotel is in a prime location, just a short walk from the beach and close to Quinta Avenida. It was perfect for exploring all the nearby attractions.

Dining

10.0

Dining at the hotel was a treat! The Mexican restaurant had some of the best dishes I've ever tasted, like the birria tacos. The rooftop bar also served good cocktails and snacks that made our evenings even better.

Facilities

9.0

The rooftop pool was a great spot to relax, although the music got pretty loud. The hotel offered great amenities, like room service and a lovely little boutique with beautiful handmade items.

Howard

United States of America, January 2025

7.4/10

My stay at The Reef 28 Hotel & Spa was mixed. The location is fantastic, just a quick walk to both Fifth Avenue and the beach, which made exploring super easy. However, the all-inclusive dining wasn't worth it for me. I found the food options limited and repetitive. Service was inconsistent, with some staff being wonderful while others didn't seem to understand customer service. 😕

Rooms

5.0

The room was nice but housekeeping did a poor job. I returned to a bed only partially made and dirty floors.

Service

5.0

Most employees were friendly, though I encountered some rude staff at the bar. Additionally, the concierge pressure for timeshare presentations felt overwhelming.

Location

9.0

This hotel is located right in the city center, just one block from Fifth Avenue and Mamitas Beach, which was perfect for access to shops and restaurants.

Dining

5.0

Dining options were severely limited with repetitive breakfasts. The restaurants didn't cater well to vegetarian or vegan diets, and some meals took a long time to be served.

Facilities

5.0

The hotel facilities were decent but lacked some important offerings, like room service. The spa looked lovely but required extra payment to access.

Ted

United States of America, January 2025

7.4/10

My stay at The Reef 28 was a mix of highs and lows. I loved the spacious, beautifully designed room and the overall friendly staff. However, the constant party atmosphere around the pool and the issue with mold smells made it challenging to relax. The food options were fantastic, especially the breakfast selection, but the noise level and some service hiccups detracted from my experience.

Rooms

6.0

The Deluxe Junior Suite was spacious and had a lovely balcony, but unfortunately, there was a persistent mold smell that affected my clothes.

Service

5.0

While the staff was friendly and eager to help, there were significant miscommunications regarding our all-inclusive package and room details at check-in.

Location

8.0

The hotel’s location is excellent—just a short walk to the beach and right near the bustling 5th Avenue, which made it easy to explore nearby restaurants and shops.

Dining

7.0

I truly enjoyed the breakfast offerings, which included an omelet bar and homemade jams, although I wish I could have enjoyed dinner without complications.

Facilities

6.0

The rooftop pool had a great view, but I found the access rules a bit confusing, and the spa usage required additional fees despite my all-inclusive status.

Jerome

United States of America, November 2024

6.2/10

I had an enjoyable stay at The Reef 28 Hotel & Spa, especially with the stunning rooftop area and the convenient all-inclusive package. However, my experience was somewhat marred by a few service lapses and the noise levels from the rooftop bar. Overall, it was a beautiful hotel with great potential, yet some minor issues impacted my getaway.

Rooms

7.0

The junior suite was spacious and beautifully decorated, but I encountered a few maintenance issues like a difficult shower knob.

Service

6.0

While most staff were friendly, I did experience some inconsistencies, particularly with assistance at check-in and repeated phone calls from the concierge.

Location

9.0

The hotel is perfectly situated right near downtown Playa del Carmen, making it easy to explore the area and enjoy local dining options.

Dining

6.0

The all-inclusive food options could be hit or miss, but I enjoyed the breakfast buffet despite some inconsistencies in the restaurant service.

Facilities

7.0

The rooftop pool and bar were a highlight, although there was a lack of sunbeds and the noise level could be disruptive at times.